ATM Help Desk Technician
Job Summary
To support a dynamic team, the part-time ATM Help Desk Technician will provide troubleshooting assistance and customer support while working remotely on a contract basis during the hours of 3 PM to 11 PM.
Key responsibilities
- Act as a liaison between internal teams and vendor personnel to resolve escalated customer issues
- Provide basic troubleshooting and support to clients and service vendors in a fast-paced environment
- Monitor multiple email boxes and ensure timely and accurate responses within Service Level Agreements
Required qualifications
- Associate's Degree in Computer Science or a related technology discipline, or equivalent work experience
- Technical Certification in Microsoft, Cisco, Unix/Linux Technologies, ITIL Foundations, or CompTia
- At least 1 year of experience in a similar role
- Strong interpersonal skills to effectively work with end users
Complete Job Description
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