ATM Help Desk Technician
Job Summary
Providing technical support for ATM Field Service Technicians, the part-time contract ATM Help Desk Technician will troubleshoot hardware and software issues, ensuring high availability for a fleet of ATMs while working remotely during the hours of 3 PM to 11 PM.
Key responsibilities
- Support the production fleet by delivering technical assistance to ATM Field Service Technicians
- Drive first-time resolution and sustainable ATM performance in a 24x7x365 environment
- Troubleshoot issues related to hardware, software, services, and network through established ATM processes
Required qualifications
- Associate's Degree in Computer Science or Technology, or equivalent work experience (at least 1 year in a similar role)
- Technical Certification in Microsoft, Cisco, or Unix/Linux Technologies, ITIL Foundations, or CompTia
- Strong interpersonal skills and ability to work effectively with end users
Complete Job Description
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