Audience Management Specialist

Job Summary

Managing day-to-day audience operations, the full-time Audience Management Specialist will handle audience creation, access management, and documentation in a remote capacity while ensuring compliance with data privacy and governance standards.

Key Responsibilities

• Build and maintain audiences and manage user access across multiple systems
• Triage and resolve audience-related inquiries and access issues while documenting processes
• Consolidate existing documentation into clear instructional guides and standardised request templates

Required Qualifications

• 3+ years of experience in Marketing Operations, Audience Management, or Access Administration
• Strong understanding of data privacy principles and governance related to people data
• Proven technical troubleshooting skills for resolving access and permission issues
• Experience creating structured documentation, including SOPs and process guides
• Ability to manage high-volume operational requests in a process-driven environment