Audit Coordinator
Job Summary
Working remotely, the full-time Audit Coordinator - Inbound/Outbound Calls Representative will handle inbound provider calls, manage email communications, and assist with portal navigation to ensure effective resolution of provider inquiries.
Key responsibilities
- Handle inbound provider calls and resolve issues efficiently while logging details
- Monitor and respond to internal and external emails, ensuring adherence to service levels
- Make outbound calls to assist providers and escalate unresolved issues to management
Required qualifications
- High School Diploma; Associate degree or relevant certification is a plus
- Prior customer service or high-volume call center experience required
- A minimum of 1 year experience as a Claims Analyst or Claims Auditor in a managed care setting
- Proficiency in Microsoft Office, particularly Excel and Outlook
- Ability to maintain confidentiality and uphold HIPAA regulations
Complete Job Description
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