Auto Uptime Advocate

Job Summary

Assisting dealers with critical orders and inquiries, the remote Auto Uptime Advocate will manage case handling, provide solutions through various communication channels, and enhance customer satisfaction while working full-time from home in Michigan.

Key responsibilities

• Interact with internal client departments and dealerships via telephone, email, and case management software
• Manage and update cases related to part orders and customer interactions
• Conduct outbound calls and provide timely solutions to enhance the customer experience

Required qualifications

• High school diploma or equivalent plus 8+ years of technical truck/automotive and direct customer service experience, or an associate degree plus 6+ years, or a bachelor's degree plus 4+ years
• Basic automotive knowledge and case handling skills
• Experience in direct customer interaction, including dealer experience or auto parts handling
• Ability to pass a pre-employment background check and drug screen
• Reliable internet setup with a wired connection and a distraction-free work environment