Automotive Claims Customer Service

Job Summary

Seeking bright and outgoing individuals, the remote Automotive Claims Customer Service Specialist will manage phone and email inquiries, provide information on contract coverage, and assist the Claims Adjudication Department while working from home.

Key Responsibilities:

• Analyze vehicle service contract information to advise customers on benefit amounts
• Request and distribute internal information to support the Claims Adjudication Department
• Manage workflow and complete requests according to established procedures

Required Qualifications:

• Minimum High School diploma or GED required
• Experience in automotive service departments preferred, such as Warranty Administrators or BDC Representatives
• Proficient in MS Office and able to type at least 35 wpm
• Call center experience is preferred
• Ability to maintain confidentiality of sensitive information