Automotive Claims Support Specialist

Job Summary

Providing essential administrative and customer support, the remote Automotive Claims Support Specialist will manage the tracking and follow-up of claims-related parts and services while engaging with contract holders and repair facilities through various communication channels.

Key Responsibilities:

• Providing timely and accurate responses to claims and contract issues
• Monitoring communication channels and maintaining professionalism in interactions
• Researching and resolving customer issues related to parts suppliers and inspections

Required Qualifications:

• Understanding of automotive service and parts departments (preferred)
• Strong interpersonal and customer service skills
• High level of accuracy in data entry
• Basic understanding of Excel
• Strong negotiation and critical thinking abilities