Automotive Technical Service Representative
Job Summary
Connecting with customers through various communication channels, the full-time Automotive Technical Service Representative will provide technical assistance, resolve inquiries, and ensure a positive customer experience in a remote environment.
Key responsibilities
- Resolve customer inquiries via phone, email, chat, and social media while providing first-level technical assistance
- Troubleshoot and assist with technical problems related to client services and devices, including internet connectivity issues
- Track call-related information for auditing purposes and provide feedback on call issues
Required qualifications
- High School Diploma or equivalent
- Minimum of 6 months of technical and customer service experience
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
- Strong computer skills, including system navigation and data entry accuracy
Complete Job Description
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