Automotive Technical Service Specialist
Job Summary
Connecting with customers through various communication channels, the part-time Automotive Technical Service Specialist will provide first-level technical assistance, resolve inquiries, and ensure a positive customer experience in a remote setting.
Key responsibilities
- Engage with customers via phone, email, chat, and social media to address their questions and concerns
- Deliver front-line technical support for consumer issues, including troubleshooting connectivity problems
- Document all interactions for auditing purposes and provide feedback on call issues
Required qualifications
- High School Diploma or equivalent
- Minimum of 6 months of technical and customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
Complete Job Description
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