AV Support Engineer

Job Summary

To support a global Service Desk, the full-time AV Support Engineer will resolve hardware, software, and network issues in managed audio-visual and unified communications environments while working remotely.

Key Responsibilities:

• Provide phone, chat, video, and remote-session support for AV and video-conferencing incidents, performing Tier 2 diagnosis using ServiceNow and client tools
• Troubleshoot commercial AV and UC platforms, including Microsoft Teams Rooms, Zoom Rooms, and Cisco Webex Devices
• Use cloud device-management and remote-monitoring platforms to proactively identify and resolve issues before they impact users

Required Qualifications:

• Prior Service Desk or technical support experience in AV, UC, or IT environments
• AVIXA Certified Technology Specialist (CTS) preferred
• Microsoft Teams Rooms or Zoom Rooms platform certification a plus
• Bachelor's or Associate's degree in a technical discipline, or equivalent experience, preferred
• CompTIA A+ and/or Network+ certification a plus