AVP Cloud Contact Center Sales

Job Summary

Leading the sales strategy for the Cloud Contact Center as a Service (CCaaS) portfolio, the full-time AVP Cloud Contact Center Sales will manage a high-performing team of Enterprise Account Executives, drive revenue growth, and engage with C-suite executives in a remote environment.

Key Responsibilities

• Own and exceed quarterly and annual revenue targets for the assigned CCaaS enterprise territory
• Recruit, mentor, and scale a team of senior Enterprise Account Executives while establishing performance expectations
• Define and execute regional go-to-market plans targeting high-growth verticals and ensure rigorous pipeline generation

Required Qualifications

• 10+ years of enterprise SaaS sales experience, with at least 5+ years in CCaaS, CX, UCaaS, or AI/Omnichannel Contact Center solutions
• 3+ years of direct people management experience leading enterprise field sales teams with eight-figure quotas
• Proven track record of closing and guiding teams through $500k+ ACV and multi-million-dollar TCV enterprise software transactions
• Deep proficiency in structured sales methodologies such as MEDDPICC and Solution Selling
• Strong existing relationships across the CCaaS channel ecosystem, including TSBs, VARs, and SIs