AVP Digital Member Experience

Job Summary

Driving the digital member experience strategy, the full-time salaried AVP Digital Member Experience will oversee member engagement across various digital channels while ensuring seamless integration with organizational goals and enhancing overall member satisfaction in a remote setting.

Key responsibilities

• Set and manage the digital member experience strategy and roadmap, ensuring alignment with growth plans and client commitments
• Act as the business owner for member-facing platforms, defining requirements and overseeing user acceptance testing for enhancements
• Lead cross-functional digital initiatives and change management efforts, ensuring effective communication and training for new capabilities

Required qualifications

• Bachelor's degree in Business, Healthcare Administration, Information Systems, or related field; advanced degree preferred
• 15+ years of experience in digital/member experience, product, or healthcare technology, with significant cross-functional leadership experience
• Experience in Pharmacy Benefit Management (PBM) or healthcare navigation is required
• Proven track record as a business owner for member-facing technology platforms
• Strong analytical skills with experience in data-driven decision-making and journey analytics