AWS Connect Administrator
Job Summary
To support a dynamic contact center environment, the remote AWS Connect Administrator will manage Amazon Connect administration, ensure operational stability, and optimize call routing and IVR workflows.
Key responsibilities
- Administer and support Amazon Connect environments, including configuration of contact flows and user management
- Ensure high availability of the contact center by troubleshooting operational incidents and supporting 24x7 operations as needed
- Design, configure, and maintain IVR and call routing workflows to enhance customer experience and operational efficiency
Required qualifications
- Proven experience in Amazon Connect administration and contact center operations
- Strong understanding of AWS services such as AWS IAM, Lambda, and CloudWatch
- Experience with IVR design and ACD call routing technologies
- Familiarity with ITSM tools like ServiceDesk Plus and ITIL concepts
- Preferred certifications including AWS Certified Cloud Practitioner or Amazon Connect Certification
Complete Job Description
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