AWS Connect Administrator
Job Summary
Supporting the administration of Amazon Connect environments, the full-time AWS Connect Administrator will manage contact flows, user onboarding, and operational stability while working remotely.
Key responsibilities
- Administer and support Amazon Connect environments, including configuration and maintenance of contact flows, queues, and user profiles
- Troubleshoot and resolve operational issues related to call routing, telephony, and IVR, ensuring high availability of the contact center
- Design and maintain IVR and call routing workflows to optimize customer journeys and support business requirements
Required qualifications
- Experience with Amazon Connect administration and contact flow design
- Proficiency in AWS services including AWS IAM, Lambda, and CloudWatch
- Knowledge of contact center technologies such as IVR design and ACD call routing
- Familiarity with ITSM tools like ServiceDesk Plus and ITIL concepts
- Preferred certifications include AWS Certified Cloud Practitioner or AWS Certified SysOps Administrator
Complete Job Description
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