B2B Customer Experience Manager

Job Summary

To enhance the B2B customer experience, the full-time B2B Customer Experience Manager will own the end-to-end journey for business customers, managing inquiries, order fulfillment, and relationship building while working remotely.

Key responsibilities:

• Own the end-to-end customer experience for B2B accounts, ensuring seamless communication and support
• Manage wholesale, bulk, and corporate gifting programs, coordinating orders and fulfillment processes
• Oversee the B2B order lifecycle and collaborate cross-functionally to resolve operational issues

Required qualifications:

• 3-5+ years of experience in customer experience, account management, or B2B customer support
• Experience with wholesale operations, bulk orders, or corporate gifting programs
• Strong understanding of order management and fulfillment processes
• Proficiency with customer service platforms and order management systems
• Demonstrated project management and organizational skills