B2B Customer Service Representative

Job Summary

Working remotely as a full-time B2B Customer Service Representative focused on sales appointments, the successful candidate will connect with small business customers to identify needs, schedule appointments with sales consultants, and support new customer acquisition.

Key responsibilities

• Connect with customers and prospects to identify needs and sales opportunities
• Ask discovery questions to understand business workflows and customer priorities
• Schedule appointments with sales consultants and capture clear notes for follow-up

Required qualifications

• High school diploma or equivalent
• 1+ year of post-secondary education or 1+ year of sales experience
• 2+ years of contact center experience supporting inbound and outbound interactions
• Experience in sales, appointment-setting, lead generation, or quota-based roles
• Reliable high-speed internet service with minimum speeds of 30 Mbps download and 15 Mbps upload