B2B Social Media Specialist
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Job Summary
Driving community engagement, the full-time B2B Social Media & Online Community Specialist will manage day-to-day community moderation, develop customer success community strategies, and advocate for customer voices while working remotely.
Key responsibilities
- Handle day-to-day community moderation of multiple forums and groups
- Drive the ProConnect Customer Success community strategy to ensure a consistent customer-facing tone and voice
- Identify emerging issues and themes to facilitate coordinated responses across product management, marketing, and customer success
Required qualifications
- 3+ years of social media community management experience in B2B
- Experience with online communication platforms such as forums and group chats
- Familiarity with community management tools like Khoros, GameSight, or Sprinklr
- Demonstrated ability to engage with customers and foster community programs
- Tax knowledge is a plus (1-2+ years)
Complete Job Description
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