Back Office Supervisor

Job Summary

Leading daily processing operations, the full-time Back Office Supervisor will manage team capacity, oversee loan servicing tasks, and ensure compliance with quality standards in a remote environment.

Key responsibilities

• Oversee daily processing activities, assign and prioritize work, and monitor queue volumes to ensure timely task completion
• Supervise and develop staff by providing coaching, conducting performance evaluations, and identifying training opportunities
• Drive operational performance by monitoring productivity, accuracy, and service-level performance while implementing improvement plans

Required qualifications

• Three or more years of experience in loan servicing, financial operations, banking, or a related administrative processing environment
• At least one year of experience leading, coaching, or coordinating the work of others
• Working knowledge of transaction or document processing and time-sensitive service workflows
• Comfort using servicing or workflow systems and Microsoft Office tools, including Excel for basic tracking and reporting
• Clear written and verbal communication skills and sound judgment when handling confidential information