Bank Support Analyst
Job Summary
Providing exceptional customer service, the full-time remote Bank Support Analyst will resolve loan service inquiries, build relationships with clients, and ensure timely communication with relevant departments.
Key responsibilities
- Build and maintain relationships with customers by responding to support questions via phone and web-based support portal
- Resolve issues in a timely manner from a work queue, escalating complex issues as necessary
- Demonstrate knowledge of loan application functionality and provide information regarding customer issues to appropriate departments
Required qualifications
- Education or job knowledge equivalent to a 2-year college or trade school
- Minimum of one year of relevant work experience related to loans, preferably in loan processing
- Experience with CSI Core NuPoint and Loans (LNS) is highly regarded
- Customer service experience is required; banking experience is preferred
- Proficiency in MS Office, particularly Excel, with an analytical mindset for problem-solving
Complete Job Description
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