Bankruptcy Customer Service Lead

Job Summary

Experienced in the mortgage or real estate industry, the full-time Bankruptcy Customer Service Lead will manage inbound customer calls related to active and inactive bankruptcy cases, perform customer verifications, and assist team members while ensuring effective communication through various channels.

Key responsibilities

• Handle inbound calls from customers regarding bankruptcy inquiries and provide relevant information
• Maintain and update customer records while resolving inquiries and complaints efficiently
• Assist and mentor Bankruptcy Customer Service Specialists, managing escalated calls professionally

Required qualifications

• High School Diploma or equivalent required
• Minimum of 4 years of experience in a customer service call center environment
• At least 3 years of experience in Bankruptcy, Loss Mitigation, Collections, or Foreclosure
• General knowledge of the mortgage lending/servicing industry
• Strong project management skills and the ability to analyze workflow procedures