Banner Support Analyst
Job Summary
To provide high-quality support for Banner Human Resources customers, the remote contract Banner Support Analyst III will utilize strong analytical skills to troubleshoot and resolve application issues while maintaining effective communication with clients.
Key responsibilities
- Provide in-depth troubleshooting and problem-solving support for Banner and Colleague applications
- Document issues in the tracking system and monitor their progress until resolution
- Maintain knowledge of current versions of Banner and Colleague applications and follow established guidelines to resolve customer issues
Required qualifications
- 5+ years of experience with Banner Human Resources/Employee Self Service products
- Strong analytical and troubleshooting skills for functional and technical issues
- Relevant degree or certification in a related field
- Proven ability to work independently and collaboratively within a team
- Excellent verbal and written communication skills for customer interactions
Complete Job Description
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