Behavioral Health Call Center Supervisor
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Job Summary
Leading a dedicated team, the full-time Behavioral Health Call Center Supervisor will oversee daily operations, manage caregiver performance, and ensure exceptional service delivery in a remote environment.
Key responsibilities
- Lead the daily operations of the Behavioral Health and EAP Call Center, ensuring efficient workflows and service excellence
- Recruit, train, and develop a high-performing team of customer service caregivers while managing scheduling and staffing processes
- Monitor call center performance through quality audits and operational reporting to drive continuous improvement
Required qualifications
- High school diploma or equivalent required
- Three to five years of experience in a behavioral healthcare environment required
- Previous leadership or supervisory experience preferred
- Call center supervisory experience strongly preferred
- Experience with quality auditing and operational reporting
Complete Job Description
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