Behavioral Health Case Manager

Job Summary

To support patients with complex behavioral health needs, the full-time Behavioral Health Case Manager will coordinate services, facilitate transitions between care levels, and engage with patients remotely while managing referrals and addressing barriers to care.

Key responsibilities

• Support patients through enrollment, ongoing engagement, and transitions to outpatient care, ensuring clear ownership until the next service is confirmed
• Conduct timely outreach to identify barriers to care and assist patients in navigating benefits, community resources, and specialty services
• Document case management activities accurately in the electronic health record to support continuity of care and quality reporting

Required qualifications

• Bachelor's degree in social work, psychology, counseling, public health, human services, or a related field
• At least three years of experience in behavioral health case management, care coordination, or healthcare navigation
• Direct experience supporting higher-acuity behavioral health populations, including crisis care and discharge planning
• Experience working with multidisciplinary clinical teams and external healthcare or community partners
• Strong judgment regarding escalation of clinical concerns and ability to work independently in a virtual environment