Behavioral Health Customer Service Representative
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Providing advocate care, the full-time Behavioral Health Customer Service Representative will assist members with navigating their benefit plans, resolving claims issues, and educating them on available resources while working remotely during assigned shifts between 8 AM and 8 PM EST.
Key Responsibilities:
- Takes inbound calls from members to effectively address their questions and concerns
- Creates emotional connections with members to promote their health and well-being
- Reviews members' claim history and explains their rights and responsibilities in accordance with plan contracts
Required Qualifications:
- 1-3 years of call center and/or customer service experience
- 1-3 years of healthcare and/or medical insurance experience
- Basic computer knowledge and technical skills for managing customer records and communication tools
- A private and confidential workspace free from distractions
- A high school diploma or equivalent
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 37,561 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
