Behavioral Health Support Specialist

Job Summary

To support patient access and care coordination, the full-time remote Behavioral Health Patient Support Specialist will manage inbound and outbound communications, schedule appointments, assist with online check-ins, and verify insurance information while ensuring a positive patient experience.

Key responsibilities

• Answer and coordinate patient communications, triaging needs and escalating issues as necessary
• Schedule and confirm intake and follow-up appointments while maintaining accurate patient records
• Assist patients with online check-in and access to virtual visits, ensuring compliance with company standards

Required qualifications

• High School Diploma or its equivalent
• 2+ years of healthcare experience in a call center, scheduling, or outpatient clinic setting
• Behavioral health experience preferred
• Experience with electronic scheduling and EHR systems preferred
• Strong customer service experience