Benefits Associate

Job Summary

Providing guidance on benefit plan options, the full-time Benefits Associate will manage incoming and outbound calls related to member inquiries, assist with open enrollment issues, and ensure compliance with policies while working remotely.

Key responsibilities

• Interface with internal and external resources to guide members on benefit plan options and cost factors
• Respond to member inquiries and provide objective information regarding open enrollment and benefit options
• Document benefit issues thoroughly and ensure compliance with applicable laws and regulations

Required qualifications

• High School Degree or GED required; Associate's degree preferred
• Minimum of one year of customer service, healthcare, or employee benefits experience
• Basic knowledge of MS Word and Excel required
• Ability to pass standardized testing and interviews
• Knowledge of COBRA, Medicare, and health plans preferred