Benefits Associate

Job Summary

Providing guidance and support on benefit plan options, the full-time Benefits Associate will interface with members and internal resources, answer inquiries, and assist with open enrollment processes in a remote environment.

Key responsibilities

• Answer incoming calls and respond to member benefit inquiries while providing detailed information on various benefit plans
• Assist members with open enrollment issues and navigate their benefit choices through effective communication
• Document benefit issues thoroughly and ensure compliance with departmental and corporate policies and applicable laws

Required qualifications

• High School Degree or GED required; Associate's degree in a related field preferred
• Minimum of one year of experience in customer service, healthcare, or employee benefits
• Basic knowledge of MS Word and Excel
• Familiarity with COBRA, Medicare, and various health plans is preferred
• Ability to communicate effectively, with strong listening and problem-solving skills