Benefits Call Center Representative

Job Summary

Supporting customers remotely, the full-time Benefits Call Center Representative will manage inbound calls related to defined benefit pension plans and retirement programs, assisting with eligibility, calculations, and documentation while maintaining a professional and customer-focused approach.

Key responsibilities

• Answer inbound calls regarding defined benefit pension and retirement plans
• Assist callers with questions about pension eligibility, benefit calculations, and payment options
• Research inquiries and provide accurate information based on established guidelines

Required qualifications

• Previous customer service and call center experience
• Experience supporting defined benefit pension plans and/or retirement programs preferred
• Knowledge of retirement eligibility and benefit calculations
• High school diploma or GED
• Ability to pass required background screening and/or drug test