Benefits Call Center Representative

Job Summary

Assisting participants with benefit-related inquiries, the full-time Benefits Call Center Representative will manage inbound calls, guide beneficiaries through the benefits process, and collaborate with the team in a remote environment.

Key responsibilities

• Managing inbound calls and addressing questions regarding benefit kits sent to beneficiaries
• Performing walkthroughs on necessary forms for beneficiaries to commence their benefits
• Checking on stop and reissuing cases while managing inboxes

Required qualifications

• Must be at least 18 years or older
• High School Diploma or equivalent is required
• Ability to pass a criminal background check and drug test
• Strong organizational and time management skills are essential
• Must pass an internet speed test and connect via an ethernet cable to a modem/router