Benefits Operations Manager
Job Summary
Owning the delivery and optimization of benefits programs, the full-time remote Benefits Operations Manager will manage day-to-day US benefits operations, enhance vendor performance, and shape a global benefits strategy while ensuring a seamless employee experience.
Key responsibilities
- Oversee the full administration of US health benefits including enrollments, terminations, and employee escalations
- Manage benefits ticket resolution and trend analysis to improve service delivery and reduce repeat issues
- Develop and evolve HighLevel's global benefits philosophy in partnership with the Chief of Staff
Required qualifications
- 8+ years of experience in US benefits administration and operations
- Strong knowledge of US health and welfare benefits, ERISA, ACA, and COBRA
- Proven ability to manage vendor relationships and collaborate with internal stakeholders
- Experience in improving benefits processes and systems
- Strong analytical skills with the ability to interpret data related to benefits programs
Complete Job Description
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