Benefits Support Specialist

Job Summary

Providing professional support to participants, the full-time Benefits Support Specialist will assist with inquiries related to benefits and plan provisions in a fully remote environment, primarily through inbound calls, while ensuring accurate and helpful service.

Key responsibilities:

• Advise participants on plan provisions and respond to inquiries via inbound and occasional outbound calls
• Complete transactions and document participant interactions in the case management system
• Research questions and provide accurate information while following established procedures

Required qualifications:

• Experience with defined benefit pension plans or previous benefits administration experience preferred
• Ability to work independently in a remote environment
• Strong organizational and time-management skills
• Basic computer skills and ability to learn new systems
• Reliable attendance and punctuality