Benefits Support Specialist

Job Summary

Providing professional support to participants, the full-time Benefits Support Specialist will assist with inquiries related to benefits and plan provisions in a fully remote environment, primarily through inbound calls while completing transactions and offering guidance on forms.

Key responsibilities

• Advise participants on plan provisions and respond to inquiries via inbound and outbound calls
• Complete transactions related to participant inquiries and document interactions accurately
• Research questions and provide accurate information while adhering to established procedures

Required qualifications

• Basic computer skills and ability to learn new systems and processes
• Experience with defined benefit pension plans or benefits administration is preferred
• Ability to follow detailed procedures and client-specific guidelines
• Strong organizational and time-management skills
• Reliable attendance and punctuality