Benefits Support Specialist

Job Summary

Working remotely in a full-time capacity, the Benefits Support Specialist will assist participants with inquiries about their benefits and plan provisions, primarily handling inbound calls while providing accurate and professional support in a structured environment.

Key responsibilities

• Respond to participant inquiries and explain applicable benefits and plan provisions
• Research questions, provide accurate information, and complete transactions with limited supervision
• Maintain accurate documentation in the case management system while meeting established quality and timeliness standards

Required qualifications

• Experience in benefits administration or retirement services
• Defined benefit pension plan experience preferred
• Customer service or call center experience
• Ability to work independently in a remote environment
• Reliable attendance and punctuality with the ability to meet performance expectations