Bi-Lingual Patient Liaison
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Job Summary
Fluent in English, Korean, and Japanese, the full-time Bi-Lingual Patient Liaison will provide customer support to patients and clinics involved in pharmaceutical research trials, ensuring excellent service while working remotely.
Key responsibilities
- Serve as the primary point of contact for patients, study sites, vendors, and related parties
- Schedule travel and logistics requests for patients enrolled in clinical trials, managing arrangements and addressing any issues that arise
- Process expense reimbursements and train study site personnel on using the online portal for requests
Required qualifications
- BS or BA degree or equivalent experience
- Minimum 3 years of experience in customer service or the life sciences industry preferred
- Fluency in English, Korean, and Japanese (spoken and written) is a must
- Experience working with multiple independent vendors to achieve results on a deadline
- Strong computer skills, including proficiency in Excel, Word, and Outlook
Complete Job Description
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