Bike Gearhead

Job Summary

Passionate about cycling, the full-time Bike Gearhead will provide concierge-level customer service remotely, assisting customers with inquiries about bike components, apparel, and gear while fostering relationships and enhancing the overall rider experience.

Key responsibilities

• Provide exceptional service to customers through calls, chats, and emails, addressing product-related questions and concerns
• Build and maintain relationships with riders, ensuring a high level of customer satisfaction and retention
• Assist customers with order inquiries, returns, and follow-up communications to enhance their shopping experience

Required qualifications

• Extensive knowledge of bike components and cycling gear, with experience in the cycling industry preferred
• A strong passion for cycling and helping customers
• Flexibility to work weekends and evenings, including closing shifts
• Basic computer skills for daily operations and multitasking
• Customer service and sales experience strongly preferred