Bilingual Account Management Advisor

Job Summary

Providing exceptional customer service, the part-time Bilingual Account Management Advisor will manage inbound calls and emails, troubleshoot device issues, and maintain effective relationships with end users while working remotely.

Key responsibilities

• Answer inbound calls and respond to emails while troubleshooting issues with devices
• Assist with account management tasks such as replacing devices and managing lines of service
• Maintain accurate records of customer communications and escalate issues as necessary

Required qualifications

• Fluent in English and Spanish
• High School Diploma or GED; some college preferred
• Previous help desk or call center experience preferred
• Strong digital navigation skills
• Self-motivated with the ability to handle multiple responsibilities