Bilingual Account Manager
Job Summary
Managing client relationships remotely, the full-time Bilingual Account Manager will ensure client satisfaction, handle communications and conflict resolution, and support retention efforts while being fluent in both English and Spanish.
Key responsibilities
- Serve as the primary business contact for clients and brokers, ensuring effective communication and conflict resolution
- Review major deliverables to meet quality standards and client expectations, while managing customer satisfaction
- Provide regular updates on account activity, addressing client issues promptly and efficiently
Required qualifications
- Bilingual in English and Spanish
- Minimum 2 years of Account Management experience
- Proven skills in creating and maintaining customer relationships
- Knowledge of the Canadian Energy Market is an asset
- Technical competence and strong consultative skills
Complete Job Description
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