Bilingual Answering Service Agent
Job Summary
To support a growing live answering service, the part-time Bilingual Answering Service Agent will manage incoming calls, utilize specialized software to gather and relay information, and interact with callers in a professional manner while working remotely.
Key responsibilities
- Answer calls and take messages using a computer and Apello's software
- Determine the appropriate information to collect from callers and how to relay messages to clients
- Provide information to callers as directed while maintaining a courteous and helpful demeanor
Required qualifications
- Fluent in both Spanish and English
- Typing speed of 35+ words per minute
- Previous experience in customer service preferred
- High school diploma preferred, but high-performing high school students may be considered
- Ability to work one weekend day every week and some holidays
Complete Job Description
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