Bilingual Billing Customer Service Representative
Job Summary
Bilingual Billing Customer Service Representatives will provide compassionate support to up to 70 callers daily, addressing billing inquiries and resolving complex healthcare issues in a full-time remote position.
Key responsibilities
- Answer a high volume of calls from patients or their representatives, evaluating and responding to all aspects of billing inquiries
- Research, troubleshoot, and resolve complex billing issues and customer complaints, ensuring full resolution
- Maintain compliance with HIPAA regulations and keep a tracking log of all patient contacts
Required qualifications
- Bilingual in English and Spanish
- High school graduate or GED required
- 1+ years of experience in a call center handling high volumes of inbound calls
- 1+ years of experience in a medical office or healthcare setting resolving customer healthcare concerns
- Knowledge of healthcare claims billing and eligibility processes
Complete Job Description
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