Bilingual Call Center Representative

Job Summary

Delivering exceptional customer service in a fully remote environment, the part-time Bilingual Call Center Representative will manage inbound and outbound calls in both English and French, troubleshoot customer concerns, and ensure a positive customer experience.

Key responsibilities:

• Answer inbound calls and make outbound calls to customers, partners, and vendors while providing clear and empathetic communication
• Follow daily call center processes and manage operational workflows, including scheduling and task routing
• Accurately document call details and customer interactions in the CRM system, ensuring compliance with company policies

Required qualifications:

• 2+ years of call center or customer service experience
• Proficiency with CRM tools and basic computer applications
• Ability to multitask and work independently in a remote setting
• Quiet, dedicated home office or workspace free of distractions
• Experience in high-volume call center operations is preferred