Bilingual Call Center Representative

Job Summary

Providing exceptional customer service remotely, the full-time Bilingual Call Center Representative - Hospital Billing will address inquiries, resolve issues, and ensure a positive customer experience while managing communications through various channels such as phone, email, and chat.

Key Responsibilities

• Responds to customer inquiries, delivering accurate and timely information across multiple communication channels
• Clarifies and resolves customer issues by identifying needs, determining root causes, and implementing effective solutions
• Documents all interactions in the CRM system and adheres to quality standards and key performance indicators (KPIs)

Required Qualifications

• H.S. Diploma or GED required; Associate Degree or some college coursework in a related field preferred
• 1-2 years of customer service experience required, preferably in a call center or help desk environment
• 1 year of experience in a hospital or physical business office preferred
• Bilingual in English and Spanish
• Knowledge of medical revenue cycle processes and insurance collection follow-up preferred