Bilingual Call Center Representative

Job Summary

Fluent in both English and Spanish, the full-time Bilingual Call Center Representative will manage inbound and outbound calls to educate prospective members on Long-Term Care services, while efficiently utilizing electronic databases and achieving sales performance goals in a remote work environment.

Key responsibilities

• Handle customer calls to address needs and provide information on Long-Term Care enrollment processes
• Document call outcomes and maintain accurate records in Salesforce and other electronic systems
• Schedule appointments for various services and follow up on leads to maximize enrollment opportunities

Required qualifications

• High school diploma or GED
• Fluency in reading and speaking English and Spanish
• Member or customer service experience
• Availability to work 8-hour shifts based on business needs
• Tech-savvy with proficiency in Microsoft Office Suite