Bilingual Call Center Specialist

Job Summary

Providing quality customer service in a full-time remote capacity, the Bilingual Call Center Specialist will manage calls, schedule appointments, and communicate patient needs effectively while ensuring confidentiality and efficiency.

Key responsibilities:

• Manage incoming calls by taking ownership and enhancing the customer experience
• Schedule appointments and transmit messages to the clinical team as needed
• Demonstrate proficient data entry skills and knowledge of insurance billing while maintaining confidentiality

Required qualifications:

• Bilingual in English and Spanish is required
• Associate's Degree is required
• Experience in a call center or busy phone system
• Electronic appointment scheduling experience
• Remote workers must live and work in the United States with reliable, high-speed Internet access