Bilingual Call Center Specialist

Job Summary

Providing quality customer service in a remote environment, the full-time Bilingual Call Center Specialist will manage patient calls, schedule appointments, and facilitate communication with the clinical team while demonstrating proficiency in data entry and insurance billing.

Key responsibilities

• Manage incoming calls, taking ownership to enhance the customer experience
• Schedule appointments and transmit messages to the clinical team efficiently
• Maintain confidentiality while demonstrating high-level customer service skills

Required qualifications

• Bilingual in English and Spanish is required
• Associate's Degree is required
• Experience in a call center or busy phone system
• Electronic appointment scheduling experience
• Remote workers must have access to reliable, high-speed Internet