Bilingual Call Center Specialist

Job Summary

Providing exceptional customer service in a remote setting, the full-time Bilingual Call Center Specialist will manage patient interactions, schedule appointments, and communicate effectively with clinical teams while demonstrating proficiency in data entry and insurance billing.

Key responsibilities

• Manage incoming calls and respond to patient requests, ensuring a high level of customer service
• Schedule appointments and transmit messages to the clinical team efficiently
• Maintain confidentiality and demonstrate job-specific competencies while performing additional duties as assigned

Required qualifications

• Bilingual in English and Spanish is required
• Associate's Degree is necessary
• Experience in a call center or busy phone system is essential
• Proficiency in electronic appointment scheduling is required
• Must have access to reliable, high-speed Internet and reside in the United States