Bilingual Call Center Specialist

Job Summary

Delivering exceptional customer service in a fast-paced remote environment, the full-time Bilingual Call Center Specialist will handle inbound calls and chats, manage policy inquiries, process endorsements and cancellations, and ensure a positive client experience while meeting performance metrics.

Key responsibilities

• Respond to inbound calls and chats from clients and agents, providing accurate information regarding policies and billing
• Process tasks related to policy updates, endorsements, and cancellations efficiently while prioritizing workload to meet service level agreements
• Collaborate with team members to improve workflows and participate in training sessions to maintain skill proficiency

Required qualifications

• Two years of agency experience in Personal Lines, including homeowners insurance, or equivalent education and experience
• Knowledge of Property/Casualty Insurance operations and policy elements preferred
• Proficiency with insurance systems and standard office software
• An active 2-20 or 4-40 license, or industry designation such as CPCU or CIC, is preferred
• Ability to manage multiple communication channels efficiently from home