Bilingual Care Coordinator

Job Summary

Supporting interdisciplinary care teams, the remote Bilingual Care Coordinator will facilitate scheduling, manage patient communications, and ensure seamless collaboration with health plan clinicians while maintaining a patient-centered approach.

Key responsibilities

• Support scheduling for Complex Care Navigators and make patient reminder calls
• Facilitate collaboration with health plan care managers and ensure proper documentation of all patient contacts
• Answer patient calls, transfer escalated issues, and identify necessary patient documentation from patients and community providers

Required qualifications

• Bilingual in Spanish
• High School Diploma / GED (or higher)
• Experience with escalated customer service issue resolution
• Knowledge of Microsoft Office products and proficiency in Microsoft Excel
• EMR experience