Bilingual Care Coordinator

Job Summary

To support the care and well-being of members, the full-time Bilingual Care Coordinator will assess, plan, coordinate, and monitor holistic needs while working remotely during Pacific Time Zone hours and requiring bilingual proficiency in English and Spanish, Vietnamese, Cantonese, or Mandarin.

Key responsibilities

• Perform assessments and screenings to identify appropriate interventions and referrals for members
• Act as the primary contact for members and providers, addressing care coordination needs and troubleshooting access issues
• Document assessments, care plans, and service notes accurately and in a timely manner across multiple systems

Required qualifications

• High School Diploma required; some college preferred
• Bilingual in English and Spanish, Vietnamese, Cantonese, or Mandarin
• Minimum of 1 year of experience in healthcare or customer service
• Basic understanding of CMS and DHCS regulations and medical terminology
• Ability to collaborate effectively within a multidisciplinary team