Bilingual Case Management Associate

Job Summary

Supporting the Case Management department, the full-time Bilingual Case Management Associate will assist with telephonic follow-up to members, monitor eligibility, update databases, and research support services for families in a fully remote setting.

Key responsibilities

• Coordinate with Case Managers for follow-up outreach to unenrolled families
• Track and document case status in the database
• Communicate program information to families and facilitate follow-up calls by Case Managers

Required qualifications

• 1 - 3 years of experience in customer service within a healthcare environment
• High school diploma or equivalent required; college degree preferred
• Fluency in English and Spanish is required
• Call center (outbound) experience strongly preferred
• Proficiency in Outlook, Excel, PowerPoint, and Word at an intermediate to advanced level