Bilingual Client Experience Associate

Job Summary

Fluent in both English and Spanish, the full-time hourly Bilingual Client Experience Associate will manage inbound client calls, capture leads, take orders, and schedule appointments while working remotely in a fast-paced environment.

Key responsibilities

• Answer inbound calls and handle various call types, including live chat and appointment setting
• Capture leads and process orders while maintaining performance metrics for quality and accuracy
• Participate in a structured training program, including 2 weeks of paid training and ongoing support during the Learning & Development phase

Required qualifications

• Fluency in both English and Spanish, with excellent verbal and written communication skills
• Strong computer skills with a minimum typing speed of 30 WPM
• Ability to work 40 hours per week, including mandatory shifts on Fridays and Saturdays for the first 8-12 weeks
• Dependability and punctuality for scheduled shifts, with a commitment to ongoing learning
• Experience in customer service or call center environments is preferred